Ilektra Karagianni

Ilektra Karagianni has a robust background in customer service and team leadership, currently serving as a Customer Success Advisor for Doctoralia España since March 2021, contributing to the Doctoralia Phone project. Prior experience includes a role as Customer Service Team Lead at CPM International Contact Centre, where Ilektra managed teams for Airbnb Experiences and achieved recognition as the "2019 Best Spanish NPS partner" globally. Previous positions at Teleperformance España and SITEL IBERICA TELESERVICES involved quality management and customer care for Philips Greece, where Ilektra consistently led teams to exceed performance goals. Early career experience includes a decade as a Senior Notary Assistant in Greece, handling legal documentation and client consultations. Ilektra holds a Bachelor's degree in Spanish Language and Literature from Ethnikon kai Kapodistriakon Panepistimion Athinon.