Erik Engelstad

Erik Engelstad is a seasoned professional with extensive experience in customer support and training. Currently serving as a Senior Technical Product Trainer at DocuSign since March 2021, Erik previously held a position at Veritas Technologies LLC where key achievements included managing a team of 15, enhancing customer satisfaction rates to over 90%, and significantly improving retention and renewal rates. Prior experience at Symantec involved multiple roles that focused on operational management and team leadership in customer care. Erik's background in marketing and sales, gained from positions at the Royal Thai Embassy and Golf USA, complements a solid educational foundation in business and managerial economics.