Ewerton Fraga is an experienced technical support professional with a strong background in managing customer relationships and technical implementation. Currently serving as a Senior Technical Support Engineer at DocuSign since March 2017, responsibilities include managing enterprise accounts, addressing new use cases, and ensuring effective troubleshooting. Prior experience includes roles at Amazon Web Services, where Ewerton specialized in customer service for enterprise clients, and at Convergys, providing technical support for Surface and Xbox products. Earlier roles involved software development and customer support at Pensar Informatica and CSO Informatica. Ewerton holds a degree in Analysis and Software Development from Faculdade de Tecnologia Caxias do Sul.
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