Ibukun Adeleke

Ibukun Adeleke is a seasoned customer retention and service professional with extensive experience in enhancing customer engagement and satisfaction. Currently serving as a Customer Retention Analyst at Dojah since August 2021, Ibukun has successfully developed strategies to reduce customer drop-off rates and analyzed customer data for stakeholder presentations using Power BI. Previous roles include Customer Retention Specialist at Outpost Healthcare, where Ibukun managed communications with Nigerian clients and facilitated patient engagement; Team Lead, Customer Success at Wellahealth, focusing on educating partner pharmacies and resolving customer complaints; and positions at Access Bank Plc, Oracle Experience, and GTBank, which solidified expertise in customer interaction and relationship management. Ibukun holds a Bachelor of Arts degree in English Language from Obafemi Awolowo University.