David Massey

David Massey has experience working as a Customer Resolution Specialist at Dominion National, where David collaborates with vendors to resolve account issues and escalates unresolved matters to management. David also served as a Member Services Specialist, providing clarifications on benefits to members, providers, and employer groups. Prior to that, at Covance, David worked as a Program Specialist handling inbound and outbound calls, conducting insurance verifications, and processing patient assistance applications. Additionally, David has experience as a Customer Service/Office Manager at dynamic advertising solutions, where David managed customer inquiries and communication. David holds a Diploma in General Studies from Thomas Edison High School and Gaithersburg High School.