Marcel Laumann

Marcel has been part of Domino Germany since 2001 and since then has been able to get to know various areas and positions in the company. He has been part of the management team since 2018 and, as Head of Operations, ensures that all processes run smoothly, from receiving the order to handing over the machine to the service technician for installation at the customer's site. Between project work and procurement of materials, his focus is always on the customer experience and together with his team, he gives everything to ensure the customers have a positive experience with Domino. For Marcel, the indispensable basis on the way to customer satisfaction is the satisfaction of his own employees, for whom he also works every day.

This focus on the human also characterizes the Head of Operations in everyday work: Marcel always tries to find solutions that make sense and are consistent for both the customers and his team in order to develop long-lasting partnerships. For him, the best successes are the shared ones, according to the motto: "Shared joy = double joy!". At Domino, he feels optimally supported in this value and he appreciates the corporate culture in which colleagues become friends and in which the #DominoPeople are encouraged by daily challenges to continuously question themselves and to provide even better service Offers.