Caroline Brown

Caroline Brown has a diverse work experience spanning several roles and companies. Caroline currently serves as the Head of Customer Experience at Donald Russell Ltd since January 2023. Prior to that, they worked as an IS Business Change Consultant at Edinburgh Napier University from February 2022 to November 2022. Their longest tenure was at Sykes, where they held various positions over a span of 26 years. This included roles such as Account Manager, Global Project Manager, Quality Auditor, Programme Manager, Account Trainer, and Team Leader. At Sykes, they managed teams, oversaw service delivery for multiple clients across various countries, and successfully implemented new sites. Caroline also has experience in project management, building client and supplier relationships, and ensuring project budgets, resources, and quality metrics were met.

Caroline Brown attended Biggar High School from 1986 to 2000. Caroline did not pursue any specific degree or field of study during their time there. Additionally, they completed a Sykes Management Development Course, where they gained knowledge in various areas such as project management, interview skills, disciplinary skills, client management, and accounts. However, the timeline for this course is not provided.