Lalit Mohan Velpula

Lalit Mohan Velpula is an accomplished professional with extensive experience in customer experience and service marketing within the construction industry. Currently serving as the Head of Customer Experience at Hilti Asia Pacific since February 2017, Lalit leads customer experience transformation and drives customer success through feedback analysis and stakeholder collaboration. Previously, Lalit held roles including Head of Service Marketing North Asia, contributing to a 30% CAGR and nearly US$30 million in sales revenue, and Regional Marketing Manager, instrumental in launching an IoT-based SaaS solution across 14 countries. With prior experience as Global Process Manager and Project Manager at Hilti AG, Lalit has a solid foundation in product and service innovation, stakeholder engagement, and project management. Educational qualifications include an MBA from the University of St.Gallen and several professional certificates from Harvard Business School Online, underscoring a commitment to continuous development in business strategy and execution.