Susan Houck-Arnett

Susan Houck-Arnett has over a decade of experience in business analysis, service delivery, and team management across various industries. Currently serving as Supervisor - Service Delivery at Donnelley Financial Solutions since March 2015, Susan utilizes business and technology expertise to ensure compliance workflows meet client and regulatory requirements. Previous roles include Business Analyst at TEKsystems, where Susan analyzed systems and conducted user acceptance testing, and Supervisor of the Repack Department at Quality Truck Lines, leading a production team and implementing tracking systems for efficiency. Earlier in the career, Susan held multiple positions at WorldNow and The Jay Group, focusing on ad campaign management, process improvements, system testing, and customer service.