Andrea Journey

Andrea Journey has extensive experience in customer service and management, currently serving as a CSP I at Donnelly Communications since August 2015, where responsibilities include managing customer inquiries through various communication channels, cross-selling, and providing effective solutions. Prior to this role, Andrea was a Manager at Bank of America from August 2008 to October 2014, handling client escalations and media inquiries while maintaining confidentiality and supporting site leadership under pressure. Andrea holds a Bachelor of Arts in Audio Production from The Art Institutes (2015-2017) and a Bachelor of Arts in Psychology from South University (2013-2017).