Diana Au

Diana Au is an experienced customer support and management professional with a robust background in enhancing customer experiences across various industries. Currently serving as Customer Support Manager at DonorsChoose since September 2022, Diana leads a remote team focused on delivering personalized support. Prior experience includes overseeing operations as Assistant Site Manager at CITYMD, where Diana managed over 20 team members to create a patient-centric urgent care experience. At Soko Glam, Diana advanced the Customer Experience team as Manager by implementing training programs and optimizing workflows across multiple locations. Earlier roles include flight attendant at Endeavor Air and sales associate at BCBGMAXAZRIAGROUP. Diana holds a Bachelor of Arts in International Relations from Syracuse University, with additional educational experience at Tsinghua University.