Jessica Zertuche

Jessica Zertuche serves as the Insurance Operations Manager at DOXA Insurance Holdings, a position held since December 2021, where responsibilities include leading the operations team and implementing best practices through project management. Prior experience includes roles at Argo Group as a Business Process Outsourcing Analyst, where process improvement initiatives were a focus, and at USAA in various capacities including Complex Billing Specialist and Business Process Consultant, emphasizing strategic sourcing and compliance. Jessica's earlier career includes management roles at Avis Budget Group and Target, showcasing a strong background in operations and team leadership. Jessica holds a Bachelor of Business Administration from The University of Texas at San Antonio and is currently pursuing a Master of Business Administration at the University of the Incarnate Word.