Michaela Vancova

Michaela Vancova currently serves as the Global Customer Service Director and Global Head of Customer Service at Dr. Barbara Sturm since August 2019. Prior to this role, Michaela held the position of Customer Service Manager at Cult Beauty from March 2016 to April 2019. Michaela's experience in customer service management includes serving as Customer Care Manager at MATCHESFASHION.COM from December 2014 to March 2016, and as Head of Customer Service at Vashi.com for a brief period in 2014. Michaela's career began at NET-A-PORTER, where multiple roles were held from May 2006 to May 2014, including Senior Customer Care Advisor and Sales & Customer Care Manager.