Natalia Chafer

Natalia Chafer is an experienced customer service and business analyst with a demonstrated history of working in various customer-facing roles. Currently serving as a Customer Service Analyst at Dr. Martens plc since November 2017, Natalia assists customers, creates analytical reports on payment methods, and investigates system issues. Prior experience includes roles as a Customer Success Advocate at BigTranslation, where responsibilities encompassed client outreach and project management, and as a Senior Business Analyst at Vodafone, focusing on commercial operations, customer support, and policy implementation. Additional experience includes administrative support at Sacha Representações and an internship at Movile, which involved after-sales services and project management. Natalia holds a Bachelor of Business Administration with a focus on International Trade from Universidade Presbiteriana Mackenzie.