Susan J.

Susan J. is an experienced fraud and chargeback analyst currently working at Dr. Martens plc since November 2022. Prior to this role, Susan held positions at Columbia Sportswear Company and Aspiration, focusing on fraud analysis and risk management, where key responsibilities included optimizing fraud detection rules and managing identity reviews. At FARFETCH, Susan managed chargebacks for North American transactions and monitored customer activities for potential fraud. Earlier experience includes fraud analysis at HauteLook and management at Red & Black Café, along with a background in computer operation at MESVision, where graphic design tasks were performed. Susan earned a Bachelor of Arts in Interdisciplinary Computer Arts from UC San Diego.