Camila Souza

Camila Souza serves as the Head of Customer Success at Dragonboat, where the focus is on empowering product leaders through an integrated platform that aligns OKRs with initiatives and streamlines customer experiences. Prior to Dragonboat, Camila held various roles at UserVoice, including Director of Customer Success, where responsibilities included enhancing customer success through AI-driven workflows and defining targets for revenue retention. Camila's experience also encompasses a role as Sr. Customer Success Manager at Simpplr Inc, where a customer success model was created for onboarding new customers, and as Customer Success Manager at NAVEX Global, where the management of client relationships and problem-solving for client escalations was pivotal. Camila holds a degree in Business Administration with a concentration in Marketing from Florida Atlantic University.