Emmanuel Debrah

Customer Support Associate at DreamOval

Emmanuel Debrah has a diverse work experience spanning various roles and industries.

Starting in 2019, Debrah worked as an Administrative Assistant at the National Disaster Management Organization (NADMO), Assin South District Office.

In 2020, Debrah joined Korporate Ink where they worked as a Digital Media Marketing specialist. During this time, they successfully developed and executed a targeted social media advertising campaign which resulted in a significant increase in website traffic and brand awareness.

In 2021, Debrah took on the role of Sales and Inventory Manager at Meltom Ventures. Emmanuel played a crucial role in launching a new product line, leading to a significant increase in sales and brand visibility within the first quarter.

Currently, Debrah is employed as a Customer Support Associate at DreamOval Ltd. Emmanuel has implemented a new customer service system that has resulted in a 25% reduction in resolution time for complaints and a notable improvement in customer satisfaction ratings.

Overall, Debrah's work experience showcases their adaptability, marketing and sales skills, as well as their ability to deliver positive results in diverse professional settings.

Emmanuel Debrah has a diverse education history with a focus on customer service, warehouse management, digital marketing, and logistics, materials, and supply chain management.

In 2016 to 2019, Emmanuel attended Cambridge International College, where they obtained a Higher National Diploma in Logistics, Materials, and Supply Chain Management. Additionally, from 2017 to 2019, they pursued a degree in Purchasing and Resource Management from the same institution.

Moving forward, in 2021, Emmanuel completed the Fundamentals of Digital Marketing program offered by Google Digital Garage and obtained a Statement of Participation Documents in "what is HRM" from Open Learn.

Emmanuel continued to expand their knowledge and skills in 2022. Emmanuel successfully completed a Certificate in Customer Service Management from LinkedIn Learning and earned a Diploma in Warehouse Management from Asean Online Education AOE.

To further enhance their expertise, Emmanuel obtained multiple certifications. These include Customer Service and Customer Service: Handling Abusive Customers from LinkedIn Learning, Warehouse Management from Alison - Empower Yourself, Complete Social Media Marketing from Alison - Empower Yourself, and Creating Memorable Visual Presentation from Visme.

Emmanuel also holds a Visme Presentation Certification, although the specific month of attainment is not available. Additionally, they hold a Purchasing and Resource Management certification from Cambridge International College, although the month and year of attainment are not specified.

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Timeline

  • Customer Support Associate

    May, 2022 - present