Lydia Esenam Adzimah

Lydia Esenam Adzimah has a diverse work experience spanning various roles and industries. Lydia Esenam started their career as a News Reporter at Ghana Broadcasting Corporation in 2010 and later worked as a Reporter at Business & Financial Times. In 2011, they joined Sunda International as a Customer Manager and Marketing Officer.

In 2015, Lydia started their own enterprise called Perpsenamenterprise, where they served as the CEO, specializing in making peanut paste. Lydia Esenam also worked as a Customer Support Associate and later as a Customer Support Supervisor at DreamOval Ltd., where they managed a team and ensured customer satisfaction through timely resolutions and adherence to SLAs.

From 2018, Lydia ventured into content creation, running their website, Lydia Esenam, where they share their thoughts and ideas. Lydia Esenam also worked as a Content Creator at Ese's TV, aiming to educate and encourage businesses to enhance customer experiences.

In 2021, Lydia took on the role of a Customer Success Specialist (Manager) at DreamOval Ltd.'s Service Operations Centre, where they supervised customer onboarding and developed a customer retention strategy.

Most recently, in 2023, they joined Coastal Foods as a Packaging Specialist.

Lydia Esenam Adzimah's education history is as follows:

Lydia obtained a Postgraduate Degree in Business Administration and Management, General from the Toronto School of Management. This degree was earned from 2023 to 2024.

Lydia Esenam also holds a Master of Business Administration (MBA) in Business Administration and Management, General, which they completed at the Accra Business School from 2019 to 2020.

Prior to that, Lydia attended the Ghana Institute of Journalism from 2013 to 2015, where they obtained a degree in Communication Studies with a major in Public Relations.

Additionally, Lydia has a Diploma in communication studies and science from the Ghana Institute of Journalism. The specific duration of this program is not specified in the provided information.

Beyond their formal education, Lydia has obtained various certifications. In June 2022, they completed the "Devops - The Introduction Course" from Udemy: Online Courses. In April 2022, they obtained the "Customer Service Foundations" certification from LinkedIn. In January 2022, they completed "The Power of Customer Support Department" course offered by Udemy. In November 2021, Lydia obtained the "Customer Success Management Fundamentals" certification from LinkedIn.

In September 2020, Lydia completed the "2020 Kevin Mitnick Security Awareness Training" from KnowBe4. In March 2020, they gained the "Customer Success| How to Actively Engage Your Customers" certification from Udemy.

It should be noted that the information does not provide details about a bachelor's degree or the institution from which it was obtained.