Erik Sangkaen

Erik Sangkaen is an accomplished Product Operations Manager currently at DrFirst, Inc. since September 2021, where notable achievements include leading the design of a self-registration process that reduced operational costs by 20% and enhancing the auto-renewal capabilities of the iPrescribe Product, achieving a 30% cost reduction and a 50% increase in renewal rates. Previous experience includes a role as Product Operations Manager at Softrams, managing a team in the creation of Healthcare Medicare files, and extensive tenure at Customer Value Partners, where Erik progressed from Manager/Product Owner to Senior Data Analyst, driving operational efficiency and data-driven strategies. Erik began a professional career as a Survey Operations Analyst at Nielsen Audio and before that as an Analyst at Bay Bridge Decision Technologies. Educational credentials include an MBA from the University of Maryland and a degree in Industrial Systems Engineering from Virginia Tech.