driasi
Brian Johnston is an experienced customer service professional with a strong background in management and operations within various industries. Currently serving as Customer Experience Manager at driasi since November 2018, Brian oversees senior management functions for the contact center, policy owner services, and claims operations. Prior to this role, Brian worked as Operations Manager at LTCG, where responsibilities included guiding customer service operations for long-term care insurance clients, and as Call Center Manager for the Metropolitan Area Agency on Aging, overseeing multiple units and a large team for Minnesota’s Senior Linkage Line. Earlier experience includes managerial roles at Wells Fargo and The Hartford, focusing on operational support and customer service call centers. Brian holds both a Master of Business Administration and a Bachelor of Science in Marketing from the University of Minnesota - Carlson School of Management.
driasi
driasi is a leading provider of outsourced administrative solutions tailored to the insurance industry, and a preferred partner to many of North America's best-known brands. A full spectrum of services enables insurers, reinsurers, financial institutions, brokers, affinity groups and associations to implement turnkey or highly customized life, health, property and casualty marketing programs. Focused on technology-enabled solutions, driasi specializes in data conversion from legacy systems. Services include website development, hosting and management, multi-channel enrollment, application processing and underwriting, PCI DSS compliant payment processing, electronic and paper certificate issuance, premium billing and collection, remittance and fiduciary accounting services, post-sale customer service, customer notification and correspondence, producer self-service website design and hosting, claims adjudication and certification, compliance and licensed agent support services, and inbound and outbound call center services including licensed sales, customer retention, and post-sale service. driasi serves all 50 States and is a licensed third-party administrator with claims licenses where applicable. Clients include over 65 insurance companies, 580 financial institutions, 8 reinsurers, in addition to brokers, affinity groups and associations.