Carmela Centrella

Carmela Centrella has over 20 years of experience in the field of customer success, project management, and learning management. Carmela began their career in 1998 as the Marketing and IT Manager at Hazard Alert Training Inc. (HATSCAN). From 2009 to 2016, they worked at SilkRoad as an Innovative Solutions Consultant and Director of Learning Strategy. During this time, they partnered with clients to design and implement the SilkRoad Lifesuite, and worked with SilkRoad's Sales, Solution Consulting, Implementation, Client Support, and Executive teams to facilitate a positive and productive long-term relationship. From 2016 to 2022, Carmela worked at the Government of Alberta as the LMS Coordinator for Alberta Justice and Solicitor General, where they implemented iLearn LMS for stakeholders across the ministry. Carmela is currently employed at Drivewyze as the Customer Success Enablement Manager, where they focus on streamlining processes to increase efficiency for the Customer Success team. Carmela implements, continuously improves, and manages the core Customer Success Platforms at Drivewyze (Gainsight, Zendesk and Talkdesk).

Carmela Centrella's education history includes a Bachelor of Commerce from the University of Alberta from 1995 to 1999 in the field of Business, Management, Marketing, and Related Support Services. Carmela also obtained a Certificate in Project Leadership from the Northern Alberta Institute of Technology (NAIT) from 2006 to 2007 and a Certificate in Project Management from NAIT from 2005 to 2007. Additionally, Carmela has obtained various certifications from the Government of Alberta and other institutions, such as Foundations for Supervisors Program in 2021, 1GX (SAP) ERP System Training in 2020, Indigenous Awareness Training in 2019, Crucial Conversations from VitalSmarts in 2018, Essential Facilitation from the Government of Alberta in 2017, Government of Alberta Occupational Health and Safety Certificate Program in 2017, Communicating with Impact from Development Dimensions International in 2013, and Influential Leadership from Development Dimensions International in 2013.