Sebastian M. Paz Vivas

Sebastian M. Paz Vivas has a diverse work experience spanning various industries and roles. Starting in 2010, they worked as a Sales Representative at Canadian Tire for a brief period. In 2014, they co-owned and worked as a Co-owner at Student Auto Detailing. Following this, in 2015, Sebastian served as a Server at Cineplex VIP and as a Marketing Researcher at MacEwan University.

In 2017, Sebastian transitioned to the Government of Alberta as a Research Assistant, where they conducted research for the Ministry of Economic Development and Trade, focusing on Information and Communication Technologies. Sebastian M.'sresponsibilities included conducting provincial and worldwide environmental and industry scans, proposal writing, presenting, data entry, and listing resources available for SMEs.

In 2018, Sebastian worked as a Customer Service Representative at Strathcona County and as a Bilingual Customer Success Specialist at Williams Scotsman, where they coordinated the delivery and return of units with clients, scheduled service requests, and followed policies for problem-solving while also upselling or suggestive selling.

Sebastian M.'smost recent role is with DrugBank, where they have worked since 2019. Sebastian M. started as a Customer Success Team Lead and later was promoted to Manager, Customer Success. In their current position, Sebastian empowers Customer Success Coordinators by developing guidelines, training guides, coaching, communication systems, and policies. Sebastian M. collaborates with other departments to improve and maintain resources and also tracks and analyzes customer success metrics.

Overall, Sebastian M. Paz Vivas has gained extensive experience in customer service, research, and customer success coordination throughout their career.

Sebastian M. Paz Vivas attended St. Joseph High School from 2009 to 2011, where they completed their high school education. Following that, they enrolled in MacEwan University and obtained a Bachelor of Commerce - BCom degree in International Business from 2013 to 2018. In addition to their formal education, Sebastian also acquired a certification in Sales Enablement from HubSpot Academy in May 2022 and obtained a driver's license of Class 5 from the Government of Alberta in August 2014.