Michael Heffelfinger

Chief Customer Officer at DryvIQ

Michael joined DryvIQ in March of 2022 as the Vice President of Professional Services. With more than 20 years of leadership, customer success, and professional services experience, Michael has a proven track record of growing, transforming, and scaling professional services organizations.

Before joining DryvIQ, Michael was the AVP, Services Operations at ArisGlobal, LLC, responsible for leading a 600+ services team and driving revenues over $50 million. Before ArisGlobal, Michael led the professional services organization at Upland Software, Inc. Michael was responsible for the leadership and strategic direction of a services organization supporting a team of over 200 and delivering services for 25+ product lines. While at Upland, Michael also led the transformation and onboarding of more than ten acquired companies.

Timeline

  • Chief Customer Officer

    Current role