Malcolm Cotterell

Malcolm Cotterell is an experienced professional in employee engagement and communications, currently serving as the Head of Engagement at DS Smith since November 2016. In this role, Malcolm has developed and implemented a comprehensive group-wide employee engagement strategy and established an Engagement Centre of Excellence to enhance the employee experience across various divisions and regions. Previous positions include Head of Engagement and Communications for North Europe Packaging and UK Packaging, where Malcolm achieved a notable 22% year-on-year increase in employee engagement. Prior roles at Arriva Rail North involved managing employee engagement during the mobilization of a new franchise and leading engagement strategies across multiple operating businesses. Earlier experience at CrossCountry included designing award-winning engagement strategies and serving as Employee Relations Manager at Chiltern Railways. Malcolm holds a Bachelor’s Degree in Product Design and Manufacture from Loughborough University.