Diogo Carvalho is a seasoned professional with a diverse background in technology and retail management. Since October 2018, he has been serving as Outsystems Factory Manager at dstelecom, where he oversees the software development factory using the Outsystems platform. In this role, he manages end-to-end project lifecycles, ensuring timely and high-quality delivery of enterprise-grade solutions. His responsibilities include defining development strategies, optimizing team performance, ensuring adherence to best practices, and fostering a culture of continuous improvement and innovation.
Throughout his tenure at dstelecom, Diogo has played a crucial role in scaling the IT department, implementing Agile methodologies, and driving digital transformation projects that support the company's growth and operational efficiency. His leadership has enabled the development of cutting-edge applications that streamline business processes and enhance customer engagement.
Prior to this, he built a strong foundation in retail management at Worten Portugal (2012-2018), holding roles such as Store General Manager and Services Sales Specialist. In these positions, he excelled in operational management, sales performance optimization, team leadership, and customer service enhancement. His results-driven approach consistently translated into increased revenue and improved customer satisfaction.
This unique blend of experience in IT project management and retail operations equips Diogo with a strategic vision and a hands-on approach to delivering impactful technological solutions while maintaining a customer-centric focus. He is recognized for his strong leadership, analytical mindset, and commitment to driving business value through technology.
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