Lacey Banks

Lacey Banks is an experienced professional in customer service and logistics, currently serving as a Team Lead at DSV - Global Transport and Logistics since October 2019. Prior experience includes roles at Panalpina as a Customer Service Agent and Customer Service Representative, where responsibilities encompassed dispatching shipments, preparing quotations, managing customs processes, and training new team members. Additional experience spans various roles in customer service, including positions at The Home Depot and multiple internships that focused on research and digital management. Lacey holds a Master of Library & Information Science and a Master’s degree in Archives and Records Management from San José State University, complemented by a Bachelor of Arts in History from Georgia State University.