Kelly Gardner

Kelly Gardner is an accomplished professional with over two decades of experience in customer service and strategic marketing at DTE Energy. Currently serving as the Manager of Customer Service Quality Management System and Center of Excellence, Kelly is responsible for maintaining ISO 9001:2015 certification and overseeing key quality management initiatives. Previous roles include leadership in customer service quality monitoring, training management for new hires, and strategic marketing for business customers, focusing on enhancing the customer experience. Kelly's background in research, including roles in survey design and data analysis, is complemented by an MBA and BBA in Management and Marketing from the University of Michigan-Dearborn.