Archana Sasidharan

Archana Sasidharan is an experienced IT professional with a robust background in service management and project coordination. Currently serving as an IT Service Management and Application Engineer at du since November 2022, Archana has a history of optimizing incident management through effective use of Nexthink. Previously, as an Information Technology Project Coordinator at Jumbo Electronics Company Limited, Archana managed client projects for du telecommunications, enhancing operational efficiency through automated incident remediation. A former System Engineer at Infosys, Archana contributed to various projects including visa budgeting and financial claim verification, alongside software development tasks utilizing BMC Remedy and database comparison technologies. Archana holds an MBA in Information Technology from Jaipur National University and a Bachelor’s degree in Electrical, Electronics and Communications Engineering from Sri Ramakrishna Institute of Technology.