Hadir Fathi

Hadir Fathi is a seasoned professional with extensive experience in customer service and quality assurance. Since September 2018, Hadir has worked at du as a Training Specialist and Quality Assurance Analyst, managing billing and technical issues, and ensuring customer satisfaction across consumer prepaid, postpaid, and fixed accounts. Prior experience includes a role as a Quality Assurance Specialist at Teleperformance Egypt from December 2015 to September 2018, and as a Back Office Employee at Xceed from March 2015 to December 2015. Hadir's career began in customer service, providing valuable support to clients. Hadir holds a Bachelor's degree in English Language and Literature from Zagazig University, obtained between 2009 and 2013.