du
Khaled Alhefeiti is an accomplished professional with over 21 years of experience in the telecommunications and IT industry. Currently serving as the Director of Cognitive Operations and Customer Center at du since July 2012, Khaled has a proven track record in strategic planning, operations management, and customer engagement. Expertise includes leading 24x7 operations and support systems for security solutions, process development, risk management, and enhancing service delivery through effective people management. Prior to du, Khaled held multiple roles at Etisalat UAE, advancing from Technician to Senior Manager. Khaled holds a Bachelor's degree in Computing Information System from the University of Dubai and various diplomas in computer software engineering and IT-related fields.
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du
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du is a vibrant and multiple award-winning telecommunications service provider serving around 9 million individual customers with its mobile, fixedline, broadband internet, and Home services over its 4G LTE network.