Michael Abarca has extensive experience in customer service and team management, currently serving as a Senior Customer Care Specialist at Dubai First since April 2016, where responsibilities include providing information on bank products while ensuring compliance with policies and regulations. Prior to this role, Michael held various managerial positions at Teleperformance, overseeing team performance and employee engagement for Expedia and AT&T accounts. Michael began a career at Concentrix, progressing through several roles from Product Support Representative to Sr. Product Support Specialist, culminating in a Team Manager role focused on enhancing customer service for Cisco-Linksys. Michael holds a Bachelor of Science degree in Environmental Science from Mindanao State University and a diploma in Information Technology Management from Iligan Computer Institute.
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