Dubai First
Michael Abarca has extensive experience in customer service and team management, currently serving as a Senior Customer Care Specialist at Dubai First since April 2016, where responsibilities include providing information on bank products while ensuring compliance with policies and regulations. Prior to this role, Michael held various managerial positions at Teleperformance, overseeing team performance and employee engagement for Expedia and AT&T accounts. Michael began a career at Concentrix, progressing through several roles from Product Support Representative to Sr. Product Support Specialist, culminating in a Team Manager role focused on enhancing customer service for Cisco-Linksys. Michael holds a Bachelor of Science degree in Environmental Science from Mindanao State University and a diploma in Information Technology Management from Iligan Computer Institute.
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Dubai First
The Dubai First brand was launched in 2007 and has developed a reputation for outstanding customer service and award winning products. The Dubai First business and brand have since been transferred and are now owned by First Abu Dhabi Bank (FAB). FAB is the UAE’s largest bank and one of the world’s largest financial institutions, offering an extensive range of tailor-made solutions, products and services. Product Portfolio Credit Cards We have an impressive range of Dubai First credit cards. We continuously identify opportunities in the credit card market. With our sector-specific focus and innovation, we have redefined the credit cards landscape across the region. Going forward, customers will have the opportunity to take advantage of a wider range of personal banking products.