Faisal Memon

Faisal Memon is a seasoned professional with extensive experience in various roles related to systems analysis, quality assurance, and customer service. Currently serving as a System Analyst at Dubai Technologies since January 2022, Faisal previously worked at AM Infoweb in multiple capacities, including Quality Analyst and Case Processing Executive, where responsibilities involved retrieving records for attorneys in a B2B process. Prior experience includes a role as a Travel Specialist at Fareportal, handling airline issues and coordinating passenger emergencies, and positions at Tech Mahindra Limited and Concentrix as a Subject Matter Expert, focused on managing escalation calls and ensuring customer satisfaction. Faisal began the career as an Operations Associate at WNS Global Services Limited, training new employees and managing work allocation. Educational qualifications include a Bachelor's degree in Computer Programming from Savitribai Phule Pune University and a High School Diploma from Anjuman Khairul Islams Poona College of Arts, Science & Commerce.