Luis Torino

Luis Torino is an experienced IT professional with a proven track record in service desk operations and technical support. Currently serving as a Service Desk Engineer at DuluxGroup since October 2022, Luis previously held positions at Spark New Zealand as a Service Desk Analyst and at Datacom as a Technical Support Analyst. With a focus on rapid service restoration, effective incident control, and strong client advocacy, Luis has successfully managed incidents and promoted automated solutions to enhance service quality. Luis holds a Bachelor of Information Technology specializing in Programming and Software Engineering from WelTec, completed in 2019.