John Gahagan is an experienced technology and operations executive with a strong background in customer experience and merchandising. Currently serving as the Chief Technology and Information Officer and Customer Operations Director at Dunelm, John has also held key leadership positions at Sonos, Inc., including VP of Global Customer Experience and Operations, and VP of Global Business Operations. Previous roles at Amazon featured director-level responsibilities in books and electronics, alongside a head of merchandising position at Shop Direct and inventory management at WHSmith. John Gahagan holds a Bachelor of Commerce degree in Economics from the University of Birmingham.
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