Jennifer Neiswonger

Jennifer Neiswonger, CCXP has a diverse work experience spanning over two decades. Jennifer currently holds the position of Director, Customer Experience at Duquesne Light Company since July 2021. Prior to this, they served as the Manager, Customer Experience at the same company from January 2017 to July 2021.

Before joining Duquesne Light Company, Jennifer gained extensive experience at Giant Eagle, Inc. where they held various roles. Jennifer worked as the Sr. Manager, Customer Loyalty from August 2014 to December 2016. Prior to this, they served as the Marketing Manager, Gift Cards from May 2011 to July 2014. Jennifer also worked as the Assistant Marketing Manager, Customer Loyalty from October 2008 to April 2011, and as the Marketing Assistant for fuelperks! from May 2007 to October 2008. Jennifer started their career at Giant Eagle, Inc. as the Coordinator, Community Relations and Employee Marketing from November 2005 to May 2007.

Jennifer co-founded Infiniti Marketing Solutions, LLC in October 2005 and served as a partner until December 2012. Jennifer also worked as a Marketing and Communications Assistant at Pittsburgh Downtown Partnership from May 2004 to October 2005.

Additionally, Jennifer Neiswonger gained experience as a Public Relations Assistant at Robert Morris University from an undisclosed start date to 2004.

Overall, Jennifer Neiswonger, CCXP has extensive experience in customer experience and loyalty management, marketing, and public relations.

Jennifer Neiswonger, CCXP has an MBA in Business Management from Robert Morris University, which they obtained from 2008 to 2009. Jennifer also holds a BSBA in Marketing from Robert Morris University, which they obtained from 2001 to 2004. In addition to their degrees, Jennifer Neiswonger has obtained a certification as a Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in August 2023.