Kathleen Nealis

Kathleen Nealis is an IT Enterprise Service Desk Specialist at Duquesne Light Company since January 2015, providing 1st and 2nd level technical support to staff by analyzing, diagnosing, and resolving a range of technical issues. Prior experience includes roles such as a Help Desk Analyst at Coventry Health Care and K & L Gates, where Kathleen resolved desktop and network-related issues and escalated unresolved tickets to second level support. Additional positions involved support roles at Eaton Corporation and Pomeroy, with an extensive background in technical and customer support spanning over eight years. Kathleen's earlier career includes experience as an Instructor and Corporate Trainer, focusing on networking and technical education. Educational qualifications comprise a Bachelor's Degree in Technical Business Management from DeVry University and certifications in Network Administration from Kean University and Electronics from DeVry Institute of Technology.