EA

Erica Allen

Dispatch Manager - National Accounts at DuraServ

Erica Allen has a diverse work experience with various roles and responsibilities. Erica started their career at Rackmount Solutions in 2016, where they served as an Office Manager/Accountant. During their time there, they effectively managed accounts payable and reported accounts receivable, resulting in a profit of over $500,000 per year. Erica also collaborated with a staff CPA to minimize accounting errors and ensured the availability of necessary office supplies.

In 2017, Erica joined Plano ISD as a 6th Grade Science Teacher/Coach. Erica developed challenging and engaging lessons in collaboration with the curriculum development team, focusing on promoting innovative thinking among students. Erica also addressed the personal and professional needs of stakeholders to enhance overall development.

In 2022, Erica transitioned to Samuel Knight Energy as a Recruitment Consultant. In this role, they cultivated strong relationships with new clients and managed and developed the existing customer base. Erica also played a key role in placing top suppliers to boost sales results and raised brand awareness through effective marketing campaigns.

Erica's most recent work experience is with DuraServ, where they started in 2023 as a National Accounts Coordinator. Their responsibilities in this role include communicating with partners and offices to schedule services for customers, dispatching technicians onsite, and keeping team members updated on daily tasks.

Overall, Erica Allen has demonstrated their adaptability and proficiency in various roles throughout their career, encompassing finance and accounting, education, customer relationship management, and coordination of national accounts.

Erica Allen earned a Bachelor of Science degree in General Studies from Texas A&M University-Commerce in the years 2012 to 2015. Erica later pursued a Master of Business Administration (MBA) with a focus on Business Administration and Management, General, from the same institution between 2016 and 2020. Additionally, Erica obtained multiple certifications in various fields such as Inbound Sales, Sales Enablement, Digital Advertising, Digital Marketing, Frictionless Sales, Inbound Marketing, and Sales Management from the HubSpot Academy in February 2022.

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Timeline

  • Dispatch Manager - National Accounts

    October 1, 2023 - present

  • Team Lead - National Accounts

    August 1, 2023

  • National Accounts Coordinator

    April, 2023