Ana Oliveira

Ana Oliveira is a skilled professional in customer experience and digital marketing, currently serving in the Customer Experience - Casos Especiais role at Petlove since July 2022. Responsibilities include identifying contact reasons, analyzing processes for continuous improvement, and enhancing FAQ content. Previously, Ana worked as a Customer Experience Analyst, focusing on client pain points and leveraging insights to reduce contact rates. As a UX Researcher at DUXcoworkers, projects involved usability analysis and comparative studies of mobile applications. Additionally, Ana has extensive experience in social media management and event production, having held roles including Social Media Manager for Mulheres no FDS and Producer for various production companies. Holding a Bachelor's degree in Advertising from Universidade Federal do Rio Grande do Norte, Ana has cultivated a diverse skill set and a strong foundation in both creative and analytical domains.