Fergus O'Neill

Fergus O'Neill is a seasoned professional with extensive experience in programme management, customer resolutions, and team leadership. Currently serving as Standards Coordinator at Dŵr Cymru Welsh Water since September 2014, Fergus has also held positions as Standards Manager and Continuous Improvement / Lean Support Officer, focusing on event facilitation and programme support. Previous roles include Customer Resolution Officer at Cardiff Council and Underwriter at RBS Insurance, where customer satisfaction and auditing were key responsibilities. Fergus's career began as a Shop Manager at Clan, followed by a Sales Manager position at Network Print. Academically, Fergus holds a Bachelor of Arts in English and Sociology & Politics from the University of Galway, a Higher Diploma in Education from University College Cork, and a Lean Green Belt qualification from Cardiff University.