Gareth Howells

Gareth Howells possesses extensive experience in IT support and service management, currently serving as a Senior Service Support Analyst at Dŵr Cymru Welsh Water since January 2018. Prior to this role, Gareth contributed to Tesco PLC as IT Support in the Customer Engagement Centre from January 2016 to January 2018. Gareth's career includes significant positions at Logicalis UK, where responsibilities included MSC Shift Team Leader and MSC Shift Engineer from April 2013 to December 2015, and various roles at Logica from September 2007 to March 2013, including Team Leader, Major Incident Manager, and Service Desk Technical Analyst. Gareth holds a Master's Degree in Information Systems Management and a Bachelor's Degree in Modern History & Popular Culture, both from Cardiff Metropolitan University.