Dŵr Cymru Welsh Water
Rachael Jones has a proven track record in customer service and team leadership at Dŵr Cymru Welsh Water. Currently serving as a customer resolution officer since August 2020, Rachael specializes in private leakage issues. Prior to this role, Rachael held a team leader position during a six-month secondment on the leadership team from February 2016 to June 2020, and began as a call center representative before transitioning to a customer resolution officer.