Customer Service & Support

The Customer Service & Support team at Dŵr Cymru Welsh Water is dedicated to delivering exceptional service to customers across Wales and Herefordshire. This team manages inquiries, resolves issues, and gathers customer feedback to enhance the overall experience, ensuring that every resident receives reliable and safe water services. By fostering strong community engagement and addressing customer needs, they contribute to the company's commitment to transparency and customer satisfaction, all while supporting the sustainable management of water resources.