Najoua Madouar

Najoua Madouar is an accomplished professional with extensive experience in customer relations and management across various sectors. Currently serving as a Clinic Manager at IMC Medical Centers since November 2021, Najoua oversees daily operations and supervises a team of 25 staff in Dubai. Concurrently, Najoua works as a Customer Success Specialist with Dynamic Freelancer and N.M&A Group, focusing on strategic decision-making and client relationship management to enhance business performance. Previous roles include Digital Marketing Manager at Topco UAE, Front Desk Officer/Assistant Marketing Manager at Gaucho Dubai, and Customer Service & Operations Coordinator at Emirates, showcasing a strong background in customer service, project management, and operational excellence. Najoua holds a Bachelor's degree in Tourism and Hospitality Management from Ecole Supérieure Internationale des Métiers de l'Aérien in Lyon, France.