Dylan Echols is an experienced professional in account management and customer success, currently serving as Manager of Renewals at Dynatrace since May 2022. Prior experience includes a lengthy tenure at Cengage Group from January 2009 to March 2022, where positions ranged from Manager of Subscription Renewals to Senior Customer Success & Subscription Renewal Specialist, achieving significant results in client engagement and renewals. Earlier, Dylan held various roles at Citi between December 2003 and December 2008, excelling as a Mortgage Banker and consistently ranking as a top performer in mortgage sales. Educational background includes a B.A. in Communication from Michigan State University and an MBA in Business Management from Walsh College.
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