Catherine Wilcher

Catherine Wilcher is currently a Service Desk Analyst at DYOPATH, where responsibilities include providing technical customer support, diagnosing and resolving incidents, and exceeding customer SLAs through effective communication and documentation. Catherine has also been an Associate at Amazon since November 2021, participating in a career program aimed at developing IT specialist skills. Prior experience includes a role as Manufacturing Supervisor at Yorozu America Corporation, where leadership and training were key in managing a team of 15, and as a Paint Shop Lab Tech Specialist, ensuring quality in chemical processes. Catherine holds a Google IT Support Professional certificate from Merit America and a GED from Chattanooga State Community College.