Dyopath
Nelvin Lott is a highly skilled IT and sales professional with extensive experience in customer support and technical analysis. Currently serving as a Sales Chat Associate at E-Tech since August 2018, Nelvin provides exceptional sales and customer support for Verizon Wireless customers while maintaining over 92% adherence to schedule. As a Service Desk Analyst II at DYONYX since February 2014, Nelvin has excelled in troubleshooting the Veteran Benefits Management System under a Level 7 Government Clearance, achieving over 90% adherence to SLA requirements and quality assurance metrics. Previous roles include Technical Analyst at Glazier Foods Company and Client Services II at J.P. Morgan Chase, where Nelvin rapidly advanced and provided technical support for various systems and applications. Nelvin's background is supported by an Associate degree in Computer Networking Systems from Houston West Careers.