Joey Tay is the Head of Contact Centre Operations, APAC at Dyson Operations Pte Ltd, where they focus on enhancing customer experience and service excellence. Previously, Joey held various roles, including Manager of Customer Service Processes & Quality at DHL eCommerce and Regional Director of Customer Service at honestbee, overseeing quality assurance and training initiatives. They also managed significant sales operations as a Business Owner for Color Systems (S) Pte Ltd and developed customer relationships as an Account Executive at FedEx Express. With extensive experience in customer service and process improvement, Joey is dedicated to driving impactful operational strategies across diverse markets.
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