Wayne M.

Wayne M. currently serves as the Head of Service Centre & Facilities Operations at e-cargobikes.com since January 2023. Previously, Wayne held various leadership roles at Swytch Bike from March 2021 to October 2022, including Head of Warranty & Technical Services, where Wayne initiated a department to manage aftercare for over 45,000 customers and achieved significant savings through a circular sustainability loop. Additional roles at Swytch Bike involved overseeing facilities and health & safety, project management for national service centres, and developing efficient operational processes. Wayne's experience also includes key positions at Fully Charged, thegoodlife.bike, Cycle Republic, Decathlon UK, and Evans Cycles, showcasing a strong background in workshop management, e-bike mechanics, and customer service.