Bruna Silva possesses extensive experience in IT application management and technical support, highlighted by roles at Dell as an IT Application Management Intern and various positions at e-Core, including Atlassian Support Engineer 3, 2, and 1. Proficient in troubleshooting Atlassian Cloud applications, Bruna has demonstrated expertise in utilizing REST API, SQL queries, and other technologies to resolve complex issues while maintaining a high Customer Satisfaction Score. Bruna's background includes an educational foundation in Information Technology Management, with advanced studies in Data Science, User Experience (UX), and Project Management and Agile Methodologies, alongside a degree in Economics. Bruna's roles have focused on proactive issue monitoring, customer support, and collaboration with development teams to enhance operational efficiency and user satisfaction.
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