Edvaldo Dias de Lima is a seasoned IT professional with extensive experience in system and application support. Currently serving as a Senior Support Engineer at e-Core since July 2021, Edvaldo previously held the position of Senior System Engineer at Ally, focusing on Managed File Transfer and supporting various business units. Edvaldo's background includes significant roles at Citi as a Senior Application Support Analyst, where responsibilities included monitoring and enhancing Securities Funds and Services systems, and providing expert support as a Subject Matter Expert. Additional experience encompasses technical support roles at BASF and VARIG Airlines, where Edvaldo provided assistance to end-users and managed incident resolution. Edvaldo holds an MBA in Management of Information Technology from FGV - Fundação Getulio Vargas, as well as degrees in Information Technology and Computer Systems from Universidade de Mogi das Cruzes and Colégio Castro Alves.